Terms and Conditions

Terms and Conditions

1. Introduction

1.1 - This page contains the terms and conditions on which we supply any of the product listed on our websites moovybag.com to you. Please read these Terms and Conditions carefully before ordering any products from Moovy Bag.

1.2 - When ordering product on our website (moovybag.com) you agree to be bound by these Terms and Conditions. You are able to find the Terms and Conditions on our webpage as well.

1.3 - These Terms and Conditions govern the supply by us of any product ordered by you on moovybag.com and/or through Moovy Bag (these will in the following section be mentioned as Moovy Bag). When ordering a product, you agree to be legally bound by these Terms and Conditions.

2. Duties

2.1 - For orders shipped to France, all duties are prepaid by us and included in your order. 

2.2 - For any orders outside of the above regions [2.1], when ordering from Moovy Bag you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Import Duty / Tax / VAT or penalty imposed by your government.

2.3 - Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

2.4 - Therefore, we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

2.5 - We cannot guarantee that items will not be subject to random checks by customs and cause associated delays and charges. Moovy Bag is not responsible for any delays caused by destination customs clearance processes.

3. Order Cancellation

3.1 - You are able to cancel your order, entirely or partially, within 15 minutes after you have placed it. If you which to do so, you must send an email to [email protected] with subject line: Order cancellation #[order number]

3.2 - The order will be locked 15 minutes after placing it, as the order will be prepared for shipping from our warehouses. In case you still want a refund you will be responsible for any return cost (See section 4 Refund and return policy). Furthermore, we will charge you for the cost associated with the shipment of the order (e.g. shipment, handling fee by warehouse), no matter what shipping cost there are attached to the order. And will thus subtract these when refunding your order.

3.3 - If the product ordered is delayed caused by force majeure, becomes unavailable, if there is an error on the website pertaining to the order (e.g. an error pertaining to the price and/or description of merchandise) or other delays out of Moovy Bags hands, we reserve the right to cancel and refund the order.

3.4 - Moovy Bag reserve the right to cancel any order if there is suspicion of fraud or any other irregularities relating to the order. In this case Moovy Bag will contact you in order to solve the problem.

4. Refund and Return Policy

4.1 - We want you to enjoy your product as much as we enjoy creating it. If you decide that you don’t love your Moovy Bag product, you may return your purchase within the first 30 days of receiving your product - no questions asked. Please note that you are unable to return merchandise obtained from a retailer other than moovybag.com. Please return the product to the original retailer.

4.2 - You will be responsible for any costs associated with returning the item to us including shipping cost, any currency conversion and/or local or international taxes or duties.

4.3 - To initiate your return, please email Customer Support at [email protected] with your order details and the reason for return.

4.4 - If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at [email protected] with a brief description of the problem and picture of the defect - we will assist you with replacing your product.

4.5 - For wrong product shipments, we’ll replace it with the correct product you ordered. Please keep the order in the original packaging and email our Customer Support team at [email protected] Our Customer Support may ask you to provide visual evidence (e.g. photo, video) of the products to expedite the process.

4.6 - If you product becomes defective, please refer to our Limited Two Year Warranty. We do not refund products that are cosmetically damaged or have damaged due to normal wear and tear. If you believe your product has a manufacturing defect, please email our Customer Support team at [email protected]

We do not accept returns that are:

  • Obtained from a source other than Moovy Bag.com,
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.),
  • Damaged by misuse or activities other than the intended purpose,
  • Damaged by mishandling from airlines.

4.7 - Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy or Limited Two Year Warranty.

If you request a refund, the purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.

Once the return has been approved, it typically takes 1-2 business days for the refund to be made to your original payment method.

PayPal: You will typically see the funds in your account within 1-business day of the refund being initiated.

Credit/Debit card: It may take up to 10 business days for the refund to arrive in your account, depending on the card provider.

4.8 - We do not offer repairs. If you have a concern regarding a defective product, please email Customer Support with photos of your concern, and we will do our best to address your concern and ensure you are happy with your outcome ! 

4.9 - We are unable to exchange the products you ordered online at the moment. However, you can return the unwanted product(s) for a refund and then place a new order.

4.10 - We ship orders from France. Customers will be required to pay their own return shipping if they want a refund on the product.

5. Shipping Details

5.1 - When completing your order on the website, you are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date. Provided that, the information entered are wrong, Moovy Bag will not be responsible for this, and you will be reliable for the associated shipping cost.

5.2 - When returning your product(s) we recommend you to use a trackable shipping service or purchasing a shipping insurance. In connection with miscarriage of the shipment, Moovy Bag will not be responsible for any refund or any cost associated with the return.

6. Warranty

Moovy Bag Two Year Warranty 

Your warranty registration number is your PO number.

The Two Year LImited Warranty covers manufacturing defects which include zippers, hooks, handles, straps, buckles, exterior/interior fabric and stitching, and the lock.  

It does not cover cosmetic damage due to stains, spills, rips, color changes, slashes, surface tears in the fabric, and scratching of any metal parts.

Accessories are covered under a One Year Warranty 

The One Year Warranty covers power bank, cable which are guaranteed to be free of manufacturing defects and are guaranteed to function properly. Our accessories are not designed to be submerged in water.